Following the initial 3-month commitment, membership cancellations require a minimum of 14 calendar days' notice prior to your next scheduled billing date.

Following cancellation, your membership will remain active through your final membership expiration date. Any remaining membership credits may be used through that date. Unused credits will expire when the membership ends and have no cash value.

All formal cancellation requests must be initiated by emailing info@mpowerstudio.fit.* Cancellation requests made verbally, through an instructor, via text message, social media, or through any other communication channel will not be considered formal requests.

Once your email request is received, MPower will send you a Cancellation Request Form. Your completed form must be returned and received by MPower at least 14 calendar days prior to your next scheduled billing date to avoid the upcoming monthly charge.

If your completed Cancellation Request Form is received fewer than 14 calendar days before your next scheduled billing date, your upcoming payment will be processed as scheduled and will serve as your final membership payment, provided your minimum commitment has been fulfilled.

*Sending the initial cancellation email does not complete the cancellation process. Your cancellation is considered complete once MPower receives your completed Cancellation Request Form and confirms the cancellation in writing.

Recurring memberships may be temporarily frozen with a minimum of 14 days' advance notice.

Freeze requests must be submitted in writing to info@mpowerstudio.fit.

• Minimum freeze duration: 3 weeks

• Maximum freeze duration: 3 months

• Freeze fee: None

• Eligible reasons may include travel, medical needs, pregnancy, injury, relocation, or other circumstances approved by MPower.

There is currently no limit to the number of eligible membership freezes a member may request.

During an approved freeze, recurring membership billing will be completely paused. Billing will automatically resume at the conclusion of the approved freeze period.

Members may use available membership credits until the effective start date of the freeze. Once the freeze begins, remaining eligible credits will be frozen with the membership and will become available for use when the membership resumes.

Members may request to cancel a membership while it is frozen. The standard cancellation process, 14-day notice requirement, and any remaining minimum membership commitment will continue to apply.

MPower understands that unexpected circumstances happen. Exceptions to the minimum commitment, cancellation, or freeze policies may be considered for injury, medical necessity, pregnancy, relocation, or other extenuating circumstances.

Exceptions are reviewed on a case-by-case basis and are granted at MPower's discretion. Supporting documentation may be requested when appropriate.

if you have questions pertaining to freeze exceptions, please email info@mpowerstudio.fit